Refund policy
Refund/Return Policy
Thank you for choosing Bar Fruit Delivery operated by Bobtail Fruit Limited. We aim to provide you with the freshest produce and excellent service. If for any reason you are not satisfied with your purchase, please review our refund and return policy below:
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Notification and Timeframe:
- Customers must notify Bar Fruit Delivery of any issues or concerns regarding their order by the next working day following the delivery date. This is crucial as our products are fresh and time-sensitive.
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Quality Issues:
- In case of quality issues or defects with the delivered produce, customers are required to take a clear photo clearly showing the problem. This photo must be submitted along with the notification of the issue.
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Eligibility for Refund/Return:
- Refunds or returns are eligible for products with genuine quality issues or those not meeting the specified standards. Notification and photo evidence are necessary to initiate the refund/return process.
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Refund/Return Process:
- Once we receive your notification and required photo evidence, our customer service team will review the issue promptly.
- Depending on the situation, we may offer a refund, replacement, or store credit as appropriate.
- Refunds will be processed within 14 business days through the original payment method or via store credit.
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Non-Eligible Items:
- Products that have been used, partially consumed, or not reported within the stipulated timeframe are not eligible for a refund or return.
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Contact Us:
- To report any issues or initiate a refund/return request, please contact our customer service team. Our contact details can be found here - https://barfruitdelivery.co.uk/pages/contact
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Note:
- We reserve the right to refuse any refund/return request that does not meet our policy criteria.